Kind regards, Ilyas. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. A coax cable will also need to be installed by Virgin Media for the live TV signals. Virgin media wall socket in an unusable place. However, I do not have any of the specified wall sockets available. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. -a power cable for the hub's adapter. 0a output. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. 2. socket you need will be marked with the Virgin Media logo. Answer. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. My Virgin Media App. Background I moved in around 3 weeks ago. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. 01/09/14 - 13:14 #2. The wall box may be branded with the logos of an old cable TV company (not VM). Community Natter. Step 2: Order your Sky Broadband service. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Browse Virgin Media Virgin Media Community. I asked the person on the phone multiple times if she was sure, and she. 0 or Hub 3. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Teki, Mar 28, 2020. We are about to move into a property which we are renovating, including a complete rewire. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. 2: Seeker. Any other way is going to cause you a load of hassle. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Plug the cables into the hub. I will assist you on getting this done for you. Moving the cable , disconnecting the box , then reconnecting is very easy. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. 1. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Account - Mobile. #4. No, any cables within the house can be touched as much as the householder wants to touch them. If you look into the back of your Hub, you'll see a port. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Turn on and get connected. SSL coax is extremely versatile and can be used in several applications. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. What type of cable does Virgin Media use? SSL Coax. cable from wall. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. And, of course, you can only use boxes supplied by VM. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Connect the Hub’s power cable with the blue tab. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Anything is technically possible. The distance is approximately 12 metres. Feed this disconnected extension wire into the VM socket and. Account - Mobile. RedTomato said: I removed my Virgin cable about a month ago. on 27-10-2022 09:24. We would like to show you a description here but the site won’t allow us. In any case your contract prohibits you moving it yourself. 4 Kudos. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. Hello, I just moved in my new flat and I received the QuickStart installation package today. Last edited: 21 Jul 2010. It might though take from a couple of days to a week to then get the tech visit. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Connect the black-banded end of the isolator cable to the socket of your Hitron. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. 0 Kudos. 7 Feb 2011. All our services will be set up so, once you’re in your. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 4 2 Within 2 minutes press theSocket. It’s a leasehold converted flat in the loft flat (I. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Posted in QuickStart, set up and connections. Booking an engineer is easy with Virgin Media. 1 ACCEPTED SOLUTION. Plug into the Virgin Media wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. You can discuss the preferred layout with the VM technician. We appreciate you reaching out to us for this query. It’s easy to switch your TV and landline services too. I checked the website and was -. Virgin Media Movers Team. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Thank you. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Various cable mediums are used in modern systems to transmit data. WPA3 encryption) and a 2. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. on 20-11-2022 17:38. Account - Mobile. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. Ultrafast Broadband. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. VM. 8 March 2011 at 8:29AM. SSL coax is extremely versatile and can be used in several applications. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. - 5109379My Virgin Media App. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. The RJ11 sockets will be redundant. Various cable mediums are used in modern systems to transmit data. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Step 3: Plug in your Virgin Media Hub on the go-live date. We need to remove the box inside aswell to decorate. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. The WiFi Booster will start copying your Hub’s details. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. the box should be inside your house. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. Sky will credit your account with up to £100 if Virgin charges you termination fees. The Virgin wall sockets just have one connector at the bottom. Installing Virgin Media banda for the primary set . When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Or if the other end of the white cable is in a more useful. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. correctly to the Virgin Media wall socket, please follow these instructions to get set up. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Cable TV & Virgin Media TV Boxes & Services . The box needs to move from my living room to under the stairs. I'm a Very Insightful Person, I'm here to share knowledge. You can probably replace them with the screws for a normal mains socket or similar. Pop the power cable into a nearby socket and switch it on. 95. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I therefore need to get the virgin internet from the front room to the offic. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 2. The cable could be hidden within, or behind, furniture. can someone contact me about moving a TV point please. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. It has two outputs on the left of the wall box. Both Sky and Virgin Media will be reluctant to let you go. Options. 0 Kudos Reply. The second two black cables are from a satellite dish, used by. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Back a step. The coax cable from the study can be used for the other 360 box in the kitchen. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. SpeedWow can’t wait to have a BQM looking like this. . You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. . Tudor. When you place your order, we'll let you know. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. 1. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. If they do come on, then again its a white cable/plug in issue. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. Preparing for Landline changeover to fibre. properly. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. As the Hub starts up, it'll need to connect to the Virgin. The box does however have a hole in the bottom, through which i could see some. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. Re: Move Virgin wall socket. Koda. I don't work for Virgin Media. On the day of activation, connect your new router to the master phone socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Turn on and start the Box. Location. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. We can certainly get a move of the. Fibre Broadband. wondering if anyone can help. Following the installation and verification of its functionality, you can browse the web or. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. All you need to do is contact Virgin Media and explain what the issue is. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. When you’re booking your move, let us know if you want to choose a new package for your new home. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Vonage 2nd line. However, I do not have any of the specified wall sockets available. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Thank you. Account - Mobile. Posts. Use this splitter inside to split the connection instead of the one you bought. Connect the Hub’s power cable with the blue tab. I. I'm due to have Virgin Media installed next weekend with both TV & broadband services. Ultrafast Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. We’ll take a few details from you (like your new address) and. Good afternoon everyone. No knowing the layout of you home doing this might be less obvious than the thick VM cable. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Pack our kit. Browse Virgin Media Virgin. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Connect a pair into pins A & B. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. You’ll then be able to use your same old phone to make. Switching broadband provider is as easy as 1, 2, 3…. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Turn on and start the Box. A single cable modem can also be added to the same wiring backbone in your house. . Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Or a VM person will sort it for you when they get here in a day ot two. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. This TEL1 socket serves the same function as the old 'telephone master socket' did. Even sitting in the room above the router, the WiFi was dreadful. £12. Ensure it has clicked into place. A coax cable will also need to be installed by Virgin Media for the live TV signals. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Plug into the wall socket. Options. To get the cable removed or reburied, I'll need to get. 1 ACCEPTED SOLUTION. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. 2 weeks ago - last edited 2 weeks ago. There should be a wall mounted box somewhere inside that has an F socket on it. Requesting CM IP address - Home Move. Manage Your Account. • Take the red-banded end of the isolator cable and push it. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. #4. Virgin have unilaterally made this socket inactive. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Turn on and start the Hub. 5m/4. the other Virgin Media boosters will connect to this one. I wanted to check with people on here before trying to get an engineer in, just. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. See this. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Turn on your TV and get connected. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. 14,065. 14,065. Virgin Media M125 Fibre Broadband. VM has a rolling programme of work to move all customers over by 2025. Going to get them to move the V+ box as well by extending the cable. Save £105. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Hope this helps, I'm sure another poster will answer your question. Turn on and start the hub. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. My Virgin Media App. Location. Behold the power of Powerline. Jun 1, 2007 #16. Networking and WiFi. Or you may be quicker than average! You won’t be involved the whole time. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. BT no longer charges a 'broadband cease charge'. Got a technician booked for next week to move a socket from one side of the room to the other. . Answered! Go to Answer. " The hub is upstairs as previously said. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). Tudor. This means that the broadband router can be installed at either location and both will need ADSL filters. Both Sky and Virgin Media will be reluctant to let you go. Up to speed. I can’t find a wall socket anywhere that matches those indicated by virgin. If you need a new wall socket, the engineer will install this for you during the appointment. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Moving a Virgin Superhub. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Switched. Next, connect the power cable. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. Choose the best spot for your wifi hub. The top “capped” one is marked FM & has been disused since cable went digital. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. 1. Switched On Families. Firmly push the end of the cables into the sockets. Sorry to hear you. Reply. I have had - 5266681. How about using a 10m RJ11 to RJ11 telephone cable. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. cheshire_man. I only need them moved by less than a 30 cm. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. 1) The home phone switchover to 21CV service. Pop the power cable into a nearby plug socket, and turn it on. Choose the best spot for your wifi hub. QuickStart, set up and connections. Follow these steps to install your virgin Media Broadband, TV and Phone service. 30 Dec 2022. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. I have gone to VM several times but keep getting told I would need to move my. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. What needs to be done is for the new Virgin Media CV21 connection. Manage Your Account. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. Got my virgin media self install kit but I don't have a virgin socket. Don't touch it. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. . Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. Step 2: Order your Sky Broadband service. on 17-12-2022 10:39. com. I don't work for Virgin Media. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. But this is provided you already have an undamaged Virgin Media socket. No confirmation received so just rang now and there is no record of the appointment. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The second two black cables are from a satellite dish, used by.